Worldwide Shipping FAQ

Where do you ship from?

We ship internationally from Singapore. 

Please note that this website is in Singapore dollars (SGD) but for your convenience you can convert with the toggle tool (click on the flag at the top of the page. We ship worldwide!

 

Do you ship to my country? What are the Shipping rates?

In short, YES WE DO. We ship to over 200 destinations worldwide. We offer full tracking for all global packages at FLAT RATES. They arrive within 7-18 days depending on your location (major ports arrive quicker). 

Postal services do not operate on weekends. 

Singapore

  • Please allow 2-3 working days for packing and dispatch.
  • If your order contains a pre order item, everything will be delivered at the same time (not split shipping).  
  • Free SingPost letterbox shipping for all orders above $30 SGD!
  • Orders below $30 SGD : $3 (Without tracking number)
  • Tracked shipping (door-to-door) is a flat $5
  • Tracked shipping (door-to-door) is FREE for orders above $60!

If you opt for SingPost shipping with no tracking number, please take note that we will not be responsible for any loss once your package is deposited at Singapore Post postboxes. Please double-check your address on the order form, especially unit-numbers.

 

International orders:

Due to heightened Covid-19 safety measures, new and existing orders may be affected by delays.

Malaysia:
Please allow 2-3 days for packing and dispatch.

We ship by either Q Express or Janio, always with tracking number. Flat rate $6 SGD shipping for orders up to $59.99 SGD. FREE tracked shipping on orders over $60 SGD. 

DHL Express shipping: $30 (Delivery within 3-7 days), free for orders over $130 SGD.

Philippines and Thailand:
Please allow 2-3 days for packing and dispatch.

Flat rate $18 SGD international post tracked shipping for all orders, free for orders over $100 SGD. We use either SingPost international post, Aramax, TNT or UPS depending on which carrier offers the most efficient delivery and rates at the time. You will be provided with the tracking number and link. Due to Covid-19 situation worldwide, the shipping carrier that offers the best efficiency changes often.

DHL Express shipping: $32 (Delivery within 3-7 days), free for orders over $300 SGD.

Brunei:

Please allow 2-3 days for packing and dispatch.

Untracked mail is a flat $7 SGD for all orders. We are not responsible for untracked mail that is lost in transit.

Tracked mail is a flat $15 SGD shipping for all orders. Free tracked shipping on orders over $100 SGD. 

DHL Express shipping: $35 (Delivery within 3-7 days), free for orders over $200 SGD. With DHL Express, there is a possibility to top up for Climate Neutral delivery to offset carbon emissions for your shipment. Contact us if you would like this option.

 

Rest of world: 

Please allow 2-3 days for packing and dispatch. Flat rate shipping by location, rates will be shown at checkout. Option to top up for DHL Express shipping.

Bulk order:

To reduce carbon footprint and to receive your order more quickly, you are welcome to collate orders with your colleagues, friends, or family and place a bulk order.

We will ship bulk orders by DHL Express which will arrive at your doorstep within a week. 

With DHL Express, there is a possibility to top up for Climate Neutral delivery to offset carbon emissions for your shipment. Contact us if you would like this option.

We are able to offer discounted rates for bulk orders. Contact us to arrange this!

 

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FAQ

Will I receive a tracking number?

Within Singapore, if you do not opt for a tracking number, you will not receive one and we cannot advise on the status of the package.

All international packages are sent registered with a tracking number, which will be updated on your order. You will receive two emails from us after your order: an order confirmation email and an updated email upon order dispatch.

 

How long should I wait for my package?

Local packages are usually delivered within a week from the date of dispatch (Singapore). Packages are dispatched (shipped) within 2-3 working days. 

All orders containing pre-order items will be sent only when pre-order items are set to be dispatched. Please place separate orders if you need in-stock items urgently.

International packages take between 7-30 days to arrive, depending on your location. Packages can be tracked up to the point that they arrive in your country, after which the local postal service does not offer updated tracking, but you can enquire at your closest post office on the status of your package using the tracking number.

 

What is your return policy?

Our BSG products are handmade and/or all-natural and every single piece is unique. There may be minor differences in grain, colour or texture. These are not defects and returns or exchanges will not be entertained. Should BSG items be received damaged or flawed, claims must be made in writing by email with photographs within 5 days of the date the parcel was delivered.

We do not accept returns of reusable drinking straws, reusable masks, or bath products for hygiene reasons. Please select the size and length of the straw / mask and scents of bath products carefully.

Please see the full return / exchange policy here.