Worldwide Shipping FAQ
Where do you ship from?
We ship internationally from Singapore.
Please note that this website is in Singapore dollars (SGD) but for your convenience you can convert with the toggle tool (click on the flag at the top of the page. We ship worldwide!
Do you ship to my country? What are the Shipping rates?
In short, YES WE DO. We ship to over 200 destinations worldwide. We offer full tracking by DHL for all global packages at FLAT RATES. They arrive within 7-18 days depending on your location (major ports arrive quicker).
- Free shipping for all orders above $15 SGD!
- Orders above $15 SGD: Free shipping with option to top-up for tracking number.
- Orders below $15 SGD : $2 Singpost Regular Mail (Without tracking number) / $5 SingPost Registered Mail (With tracking number)
If you opt for free shipping, please take note that there will be no tracking number provided and we will not be responsible for any loss. Please double-check your address on the order form.
Malaysia: Flat rate $5 SGD shipping for orders up to $20 SGD. Free tracked shipping on orders over $20 SGD.
AUS/NZ: Flat rate $12 Singapore dollars shipping for all orders (approx 12 AUS/NZD).
Rest of world: Flat rate $15 Singapore dollars (8 GBP / 10 USD) shipping for all orders.
Will I receive a tracking number?
All international packages are sent registered with a tracking number, which will be updated on your order. You will receive two emails from us after your order: an order confirmation email and an updated email upon order dispatch.
How long should I wait for my package?
We have improved order dispatch workflow. Local packages are usually delivered within a week (Singapore).
International packages take between 7-21 days to arrive, depending on your location. Packages arriving in the U.S. and Canada can be tracked up to the point that they arrive in your country, after which the local postal service does not offer updated tracking, but you can enquire at your closest post office on the status of your package using the tracking number.
What is your return policy?
Our BSG products are handmade and/or all-natural and every single piece is unique. There may be minor differences in grain, colour or texture. These are not defects and returns or exchanges will not be entertained. Should BSG items be received damaged or flawed, claims must be made in writing by email with photographs within 10 days of the date the parcel was delivered.
We do not accept returns of reusable drinking straws for hygiene reasons. Please select the size and length of the straw carefully.