AllMatters Satisfaction Guarantee
We know that menstrual cups and period underwear are not one-size-fits-all products – they’re not necessarily the right period products for everyone. That’s why we offer a Satisfaction Guarantee if you get the wrong cup size or if the cup/underwear simply doesn’t work for you.
This applies for period products bought on our website and in stores.
If you have purchased in a store or on a website other than ours, please make sure to keep a proof of purchase.
How do I claim it?
Menstrual cup
You can claim the guarantee after trying the cup out for a minimum of 90 days (3 cycles). We offer a free size exchange or full refund. If you ordered during a Buy 1 Get 1 Free campaign, please note that the guarantee is only valid for one of the cups. The cup guarantee is valid 1 year from the purchase date.
Period underwear
You can claim the guarantee within 60 days of receiving your order. We offer a full refund, if the product doesn’t work as promised. Size exchanges are not possible for period underwear. If you ordered multiple pairs, we ask you to return all unused products (in sealed packaging) so we can process the refund.
If you’re having problems filling out the form, please get in touch with our Customer Support team at bamboostrawgirl@gmail.com or support@allmatters.com.
