Refund/Exchange Policy

Sales Refund and Exchange Policy

Thanks for shopping with Bamboo Straw Girl! We appreciate and are so grateful that you like to buy the handmade, all-natural and carefully created products we make. We also want to make sure you have a meaningful experience while you’re exploring, considering and purchasing our products, whether you’re at one of our retailers / stockists, communicating with us over email, or browsing our website.

 

Standard Return Policy

We make, carefully pack, and send your package with the trust and belief that you will be excited when you receive it! We go out of our way to ensure that our products are described, designed and made to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

• BSG products are handmade and/or all-natural and every single piece is unique. There may be minor differences in grain, colour or texture. These are not defects and returns or exchanges will not be entertained.
  
  
• Should BSG items be received damaged or flawed, claims must be made in writing by email with photographs within 5 days of the date the parcel was delivered. 
  
  
• If a product offered by Bamboo Straw Girl itself is not as described, please email bamboostrawgirl@gmail.com and state “Return or exchange request: <Order number>” in the subject line. State the issues with the product and wait for our instructions regarding return or exchange. Please do not discard the original packaging.
  
  
• Any return must be in unused condition. We do not accept returns of reusable drinking straws, reusable masks, toothbrushes, deodorant, or bath products for hygiene reasons. Please select the size and length of the straw / mask and scents of bath products carefully.
  
  
• If the item has been opened, used, or deemed to be of satisfactory standard, we may refuse the return or exchange.
  
  
• Any shipping costs from or to the customer’s address incurred on return and/or exchanges shall be borne by the customer.
  
  
• We reserve all right to accept or refuse returns or exchanges on case by case basis.
  
  
• We do not accept returns due to change of mind. Please think carefully about whether these products are suitable for your lifestyle. We are careful to have full descriptions on product pages.