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Refund/Exchange Policy

Sales Refund and Exchange Policy

Thanks for shopping with Bamboo Straw Girl! We appreciate and are so grateful that you like to buy the handmade, all-natural and carefully created products we make. We also want to make sure you have a meaningful experience while you’re exploring, considering and purchasing our products, whether you’re at one of our retailers / stockists, communicating with us over email, or browsing our website.

 

Standard Return Policy

We make, carefully pack, and send your package with the trust and belief that you will be excited when you receive it! We go out of our way to ensure that our products are described, designed and made to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

 

  1. If a product offered by Bamboo Straw Girl itself is not as described, please email bamboostrawgirl@gmail.com and state “Return or exchange request: <Order number>” in the subject line. State the issues with the product and wait for our instructions regarding return or exchange. Please do not discard the original packaging.
  2. Any return must be in unused condition. We do not accept returns for reusable drinking straws, handmade soaps, crystal deodorant - used or unused - based on hygiene grounds.
  3. If the item has been opened, used, or deemed to be of satisfactory standard, we may refuse the return or exchange.
  4. Any shipping costs from or to the customer’s address incurred on return and/or exchanges shall be borne by the customer.
  5. We reserve all right to accept or refuse returns or exchanges on case by case basis.